Digital Product Innovation

Driving Customer Loyalty Through Messenger Bots

Consumers want to interact with businesses on their terms in the channels they choose. The built-in audience and familiarity with Messenger makes it the ideal…

Digital Product Innovation

Removing Barriers To Medication Adherence With Messenger Bots

With over 1 Billion people using Messenger, spending on average 50 minutes of their day engaging with Facebook, it’s clear that Messenger is one of…

Digital Product Innovation

Botfinder – The Leading Bot Directory

Chatbots have become the “new thing” since artificial intelligence and machine learning have made chatbots more versatile than ever before. Countless bots across messenger platforms…

Digital Product Innovation

Early Facebook Messenger Bots – A Critique and Look Forward

Facebook Messenger Bots, while still in early experimental stages, offer a window into the future of mobile experiences. Where Are We Today? If you think…

Digital Product Innovation

Future-Proof Your Architecture Using Modern Technology

The advent and proliferation of internet-enabled and connected devices, paired with old legacy architecture, is causing integration and data control headaches for the modern organization.…

Digital Product Innovation

Stuzo Finds Flaw in Facebook Messenger’s Chat Bot Development

Authored by: Igor Shubovych, Andrew Makarenko Overview The Stuzo engineering team discovered an issue in Facebook Messenger’s API. All API developers should prefer using UUIDs…

Digital Product Innovation

Comcast Facebook Messenger Customer Service Bot Prototype

In our post from yesterday, we showed how Facebook Messenger can be a powerful customer service platform. Let's now take a look at how a…

Digital Product Innovation

Facebook Messenger a Powerful Customer Service Platform

Facebook announced at F8 that it has begun the journey of turning Messenger into an ecosystem with the beta launch of its Messenger Platform for the…

Digital Product Innovation

Technology Innovation is Barreling Toward Your Company. Are You Ready?

Why Digital Transformation? Why Now? Having worked in technology for 15 years, I’ve seen companies face a wide range of technological challenges across a variety…

Digital Product Innovation

Facebook Bots: A Technical Analysis on Its Usability and Potential

Authored by: Igor Shubovych, Andrew Makarenko, Aaron McLean Overview This post is meant to provide some insight into using Facebook’s simple Send/Receive bots API, as…

Digital Product Innovation

How Digital Product User Interface is Moving Beyond the Screen

In the year 2010, if you were to ask anyone in the digital product innovation space to define ‘user interface’, you would have received a…

Digital Product Innovation

Amazon Echo App Platform Offers Tremendous Opportunity for Business

Technology is advancing at incredible speeds with the introduction of devices previously deemed unimaginable. Only a couple decades ago, virtual reality and voice-command devices were…