Associate Technical Program Manager

RESPONSIBILITIES

Support Technical Program Manager in delivering customer reporting, and producing insightful analysis of program data
Support Customer Success Team in confidently, and carefully coordinating implementation details, and onboarding requirements for multiple customer accounts
Understand Stuzo’s Open Commerce platform and products and work with Technical Program Manager to help customers leverage key functionality to drive business results
Work with Stuzo’s Open Commerce Product & Engineering teams to understand, test and communicate future and new platform functionalities.
Demonstrate the desire to learn industry trends, best practices and challenges in order to contextually evaluate customer program performance
Support Customer Success Team in producing case studies for internal and external use
Anticipate stakeholder concerns and other risks, in order to bring attention to the team for resolution

Value quality and consistency, with an emphasis on continued personal and professional growth
Passionate about understanding your customers’ targeted business outcomes and making them successful
Obsession with the details, with finding and squashing risk, with seeking solutions that work for your customer and Stuzo’s business, and offering proactive support
Willing to approach unfamiliar problems with an openness and determination to learn new skills and subject matter
High emotional intelligence and interpersonal skills

Bachelor’s degree or equivalent
1-3 years industry or related experience
Ability to work across a variety of internal teams to help deliver outcomes for our Customers.
Desire to grow into a larger role on the Stuzo team
Interest in customer engagement and how digital programs help to build stronger customer relationships
Strong writing, communication, organization and facilitation skills
Detail-oriented self-starter, capable of prioritizing in a fast-paced environment and pursuing solutions
Ability to meet deadlines, and have the ability to consider both big picture strategy and minute, tactical details
Please include a cover letter with your resume that describes why you are interested in Stuzo, how your skillset makes you uniquely suited for this position, and your salary requirements.

A degree or background in finance or business analytics
Ability to explain technical concepts, risks and issues in a business-friendly manner that helps cross-functional teams understand and take action
Experience with customer relationship management
Basic knowledge of using SQL and BI tools such as Tableau

Support the Stuzo Customer Success team in producing highly successful and effective customer implementations
Enable Stuzo Customers to effectively leverage their program data in order to better iterate and optimize their in-market programs
Advise internal stakeholders and product teams on product utilization and findings to continue to improve our offering

This position has a flexible locale requirement; you can be fully remote (North America-based)
You must be located within driving distance of a major airport as you may be needed to travel via air from time to time for onsite customer visits