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RESPONSIBILITIES
- Support Technical Program Manager in delivering customer reporting, and producing insightful analysis of program data
- Support Customer Success Team in confidently, and carefully coordinating implementation details, and onboarding requirements for multiple customer accounts
- Understand Stuzo’s Open Commerce platform and products and work with Technical Program Manager to help customers leverage key functionality to drive business results
- Work with Stuzo’s Open Commerce Product & Engineering teams to understand, test and communicate future and new platform functionalities.
- Demonstrate the desire to learn industry trends, best practices and challenges in order to contextually evaluate customer program performance
- Support Customer Success Team in producing case studies for internal and external use
- Anticipate stakeholder concerns and other risks, in order to bring attention to the team for resolution
YOUR QUALITIES
- Value quality and consistency, with an emphasis on continued personal and professional growth
- Passionate about understanding your customers’ targeted business outcomes and making them successful
- Obsession with the details, with finding and squashing risk, with seeking solutions that work for your customer and Stuzo’s business, and offering proactive support
- Willing to approach unfamiliar problems with an openness and determination to learn new skills and subject matter
- High emotional intelligence and interpersonal skills
QUALIFICATIONS
- Bachelor’s degree or equivalent
- 1-3 years industry or related experience
- Ability to work across a variety of internal teams to help deliver outcomes for our Customers.
- Desire to grow into a larger role on the Stuzo team
- Interest in customer engagement and how digital programs help to build stronger customer relationships
- Strong writing, communication, organization and facilitation skills
- Detail-oriented self-starter, capable of prioritizing in a fast-paced environment and pursuing solutions
- Ability to meet deadlines, and have the ability to consider both big picture strategy and minute, tactical details
- Please include a cover letter with your resume that describes why you are interested in Stuzo, how your skillset makes you uniquely suited for this position, and your salary requirements.
BONUS POINTS
- A degree or background in finance or business analytics
- Ability to explain technical concepts, risks and issues in a business-friendly manner that helps cross-functional teams understand and take action
- Experience with customer relationship management
- Basic knowledge of using SQL and BI tools such as Tableau
THE IMPACT YOU’LL MAKE
- Support the Stuzo Customer Success team in producing highly successful and effective customer implementations
- Enable Stuzo Customers to effectively leverage their program data in order to better iterate and optimize their in-market programs
- Advise internal stakeholders and product teams on product utilization and findings to continue to improve our offering
LOCALE & TRAVEL
- This position has a flexible locale requirement; you can be fully remote (North America-based)
- You must be located within driving distance of a major airport as you may be needed to travel via air from time to time for onsite customer visits