WeWork
wework mobile app

Stuzo Brought to Life a Frictionless Shopping and Desk Payment Experience

Through partnership with Mastercard, Intel, AVA Retail, and Cisco, Stuzo delivered a seamless and fully digitized experience that reimagines how members interact with the work environment and shop inside WeWork spaces using metered payment capability for WeWork’s hot desks and a frictionless payment system in WeWork’s Honesty Market.

Client Challenge

Intuitively Blend the Physical and Digital Shared Space Payment Experience

The challenge and opportunity posed by Mastercard and WeWork: How can we remove friction from the coworking experience by utilizing disruptive new hardware, mobile, and payment technologies? This was the challenge presented to Stuzo and the other partners, including Intel, AVA Retail, and Cisco, who collaborated to reimagine the coworking experience.

diagramm

Product at a Glance

Stuzo Involvement

Definition
Product Strategy
Design
Product Design
Delivery
Product Engineering

Team Involvement

13

Team Size
Team
team-involvement

2,000+

Hours spent
on project to date
Time

Technologies Used

Stuzo’s Solution

Cross-Functional Product Planning and Partner Collaboration

Stuzo uncovered Mastercard and WeWork’s business requirements using our Product Discovery process. With the business requirements identified, the Stuzo product team followed our Digital Product Innovation 3xD process to create user journeys and craft wireframes for the initial user experience (UX).

wework mobile app
wework mobile app

User Interface Design and Rapid Clickable Prototype

After aligning on the product’s user experience, Stuzo translated user journeys and wireframes into pixel perfect user interface screens. Through a series of cross-functional weekly meetings between the technology partners that represent specific discrete functions within the overall frictionless commerce experience ⎯ from the smart metered desks to grab and go honesty market. UI screens were designed to represent the entirety of the user journey from first interaction with the digital product through completion of the key product use cases and flows.

Engineering & Delivery

Stuzo developed native iOS and Android mobile applications, integrated Mastercard QKR and Masterpass secure wallet and payment technology, integrated APIs for the smart metered desks and grab and go inventory management system, implemented Stuzo’s Open Commerce App Server, ran quality assurance and security scanning, and delivered the connected commerce solution for the pilot launch in October, 2017.

Further, to accelerate delivery on a tight timeline, Stuzo implemented continuous integration and builds with Jenkins to release product updates on a daily basis.

wework mobile app

Stuzo’s Results

wework mobile app

A Frictionless Coworking and Grab and Go Experience Delivered in Rapid Fashion

Stuzo, in partnership with Mastercard and WeWork, have created a digitally-connected environment at WeWork 600 California Street in San Francisco by deploying Internet of Things (IoT) technologies that will reshape how people interact with their work environment, metered desks, and mini c-store-esque market.

Read about the ongoing pilot in the news:

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